Privacy Policy

Goldex Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account functions, customer support channels, payment processes, verification activities and other services connected with the account.

Personal information means information that identifies a player or could reasonably be linked with that player. The information handled may vary depending on how a person uses the website, the services requested, the account status and the checks that are required before or during play.

By using the website or opening an account, players should read this policy together with any other notices shown during registration, deposits, withdrawals, verification or support interactions. Those notices may provide additional information about a particular use of personal information.

Information players provide

When an account is opened or used, players may provide account and contact details such as their name, date of birth, residential information, username, password, telephone details and email address. Players may also provide information when they contact support, submit a request, take part in an account process or communicate about a transaction.

Players should make sure the information supplied is accurate, current and complete. If information changes, it is helpful to update the account or contact support so that account records and required checks can be maintained correctly.

A casino website typically handles several categories of information. The information collected and the way it is used depend on the services a player accesses and the obligations that apply to the operation of an online gambling service.

• Account and identity details, used to create, administer and secure an account, communicate with players and provide requested services.
• Verification documents and related information, used to confirm identity, age, account ownership and eligibility, and to complete required customer checks.
• Payment and transaction records, including details about deposits, withdrawals, account balances and gaming-related transactions, used to process payments, investigate issues and maintain accurate financial records.
• Device, browser and technical information, such as internet protocol address, device type, operating system, browser settings and general usage information, used to operate the website, improve performance, protect accounts and identify unusual activity.
• Cookie and similar technology information, used to remember preferences, support essential website functions, understand website use and help with security.
• Communications and support information, including messages, requests and the details needed to investigate questions, resolve complaints and provide assistance.

Main purposes for using information

• Running and administering player accounts, including registration, login, account security and account-related communications.
• Providing the website and associated gambling services, processing player instructions and keeping account information accurate.
• Completing identity, age, customer due diligence, anti-fraud and responsible service checks where required.
• Processing deposits, withdrawals and other transactions, and detecting or investigating suspicious, unauthorised or potentially unlawful activity.
• Meeting legal, regulatory, accounting, record-keeping and other obligations that apply to the operation of the service.
• Responding to questions, managing complaints, providing technical support and improving the player experience.
• Sending service messages that are necessary for account administration, security or transactions.
• Sending marketing communications where permitted and where the required permission or other appropriate basis exists.

Information may be used where it is needed to provide a requested service, meet an obligation, protect the website and its users, pursue legitimate operational purposes, or where a player has provided consent. Where consent is used for a particular purpose, it may generally be withdrawn as described below.

Goldex Casino may share personal information with service providers that help operate the website and provide services to players. These providers may support areas such as payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications and security. Providers are expected to handle information only for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed when necessary to protect players, the website or the integrity of the services, to investigate suspected fraud or misuse, to respond to lawful requests, or to meet legal and compliance obligations. Information is not intended to be shared more widely than reasonably necessary for the relevant purpose.

Some service providers or systems may be located outside Australia, which means personal information may be handled or stored in another country. Where this occurs, reasonable steps are taken to support appropriate handling and protection, taking into account the nature of the information and the service being provided.

Protecting information

Reasonable technical, administrative and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and controls around providers that handle information.

No online service can guarantee that information will be completely secure in every circumstance. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account or device has been accessed without permission.

If a privacy or security incident occurs, appropriate steps may be taken to assess and respond to it, reduce possible harm and provide notifications where required.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on a device when a website is visited. Some cookies are necessary for functions such as account access, security, navigation and remembering settings. Other cookies may help understand website use, improve performance or support relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect how the website works or prevent certain account and service functions from operating as intended. Browser controls may also allow players to delete cookies that have already been stored.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the applicable requirements.

When information is no longer required, reasonable steps are taken to delete it, anonymise it or securely dispose of it, subject to any continuing legal, security or operational need to retain it.

Closing an account does not necessarily result in the immediate deletion of every record. Account closure requests may be subject to verification, outstanding transactions, dispute resolution, fraud prevention and record-keeping requirements.

Players may contact Goldex Casino about their personal information and ask for appropriate assistance with their privacy rights. Depending on the circumstances and any applicable requirements, players may ask to:

• Access the personal information held about them.
• Correct information that is inaccurate, incomplete or out of date.
• Delete personal information where there is no continuing reason or requirement to retain it.
• Withdraw consent to marketing communications or other processing based on consent.
• Ask questions about how their information is collected, used, shared or stored.
• Raise a concern about the handling of personal information.

To exercise a data right or make a privacy request, email support@goldexcasinos-aus.com. The request should include enough information to identify the relevant account and explain what is being requested. For security, additional information may be requested to verify the identity of the person making the request.

A request will be reviewed and handled within a reasonable timeframe. In some circumstances, access, correction or deletion may be limited or refused, including where acting on the request could affect another person, compromise security, prevent the detection of fraud, or conflict with a legal or record-keeping requirement. If a request cannot be completed as asked, an explanation will generally be provided.

Marketing choices

Players can withdraw consent to marketing by following an unsubscribe option in a marketing message or by emailing support@goldexcasinos-aus.com. Stopping marketing messages does not stop essential communications about an account, transactions, security, verification or important service changes.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date. Players should review this page occasionally for updates.