Responsible Gaming

Gambling can be enjoyable when it remains a controlled leisure activity. It also involves risk, and there is no guaranteed way to win. The outcome of casino games is determined by chance or by the rules of the relevant game. Previous results do not predict future results, and spending more time or money does not improve the certainty of a win.

Only gamble when you are comfortable with the possibility of losing the money you spend. Gambling should not affect your ability to pay for everyday needs, housing, bills, education, medical care or other important commitments. Never use borrowed money, money intended for essential expenses or funds that you cannot afford to lose.

• Set a budget before you start and keep to it.
• Decide how long you intend to play and take regular breaks.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing your stakes or continuing to play after your budget has been used.
• Treat winnings as part of the gaming experience, not as income.
• Keep gambling separate from financial decisions and other important responsibilities.
• Never ask someone else to gamble on your behalf or share access to your account.

Players must meet the applicable minimum age requirement before using gambling services. Do not allow children or other unauthorised people to access your account or gambling devices. Keep account credentials private and take reasonable steps to prevent others from using your account.

Personal limits can help you manage your gambling before play begins. Depending on the features available to you, you may be able to set limits relating to deposits, spending, losses, session time or account access. Choose limits that reflect your personal budget and review them carefully before confirming your settings.

A limit is most useful when it is realistic and followed consistently. Do not set a limit based on the amount you hope to win. Consider your regular income, essential expenses, existing commitments and any other gambling activity when deciding what you can reasonably afford.

1. Work out an entertainment budget that will not affect essential costs.
2. Choose a maximum amount and time period before starting to play.
3. Use available account tools to apply the limits that suit your circumstances.
4. Stop playing when a limit has been reached, even if you feel you are close to a win.
5. Check your activity and account history regularly so you understand how often and how much you play.
6. Review your gambling habits periodically and change them if gambling becomes less enjoyable or harder to control.

Limits are not a guarantee that gambling will remain harmless. You remain responsible for making careful decisions about your activity. If you find that limits are not enough, consider taking a break or requesting a stronger restriction on access to your account.

Take a break or close your account

If gambling is affecting your mood, finances, relationships or daily responsibilities, stopping is an important step. You can request a temporary break, a longer gambling pause or account closure through the available account support process. A break can provide time to reflect without the temptation to continue playing.

When requesting a restriction or closure, provide the information needed to identify your account and clearly explain the action you want taken. Do not open another account or use another person's account to avoid a restriction. If you have asked for your account to be closed or gambling access to be restricted, contact the relevant support channel if you need help with the process.

Problem gambling can develop gradually. It may not always be obvious to the person gambling or to people close to them. Think about your behaviour honestly and consider whether any of the following signs apply to you:

• Spending more money or time gambling than you originally planned.
• Trying to win back money that has been lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding, minimising or giving misleading information about your gambling.
• Borrowing money, selling possessions or using credit to gamble.
• Using money needed for bills, family commitments or other essentials.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Missing work, study, appointments or social commitments because of gambling.
• Experiencing arguments or other relationship problems linked to gambling.
• Feeling guilt, shame or regret after gambling but continuing to play.
• Returning to gambling after deciding to stop.

One or more of these signs may indicate that gambling is no longer within your control. You do not need to wait for a serious problem before taking action. Stop playing, review your account options and speak with someone you trust or an appropriately qualified support service.

Look after your account and personal information

Responsible gambling also includes using your account safely. Use a secure password, do not share login details and sign out when using a shared device. Check your account activity and payment records, and notify the relevant support team promptly if you notice activity you do not recognise. Account restrictions may be available where there are concerns about access, identity or gambling behaviour.

If gambling is causing concern, reaching out early can make it easier to regain control. Speak openly with a trusted family member, friend, health professional or financial counsellor. A qualified support service can help you understand your gambling, plan practical changes and identify further assistance suited to your circumstances.

Support is available for people who gamble and for family members or friends affected by someone else's gambling. You can ask for help even if you are unsure whether your gambling is a problem. You do not need to explain everything perfectly or wait until you have experienced financial harm.

• Stop gambling and remove access where possible.
• Tell a trusted person what is happening so you are not managing the situation alone.
• Review bank accounts, payment methods and regular expenses.
• Consider professional financial counselling if gambling has caused debt or money concerns.
• Use account closure, self-exclusion or other available restrictions.
• Seek health or emotional support if gambling is affecting your wellbeing.
• If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent crisis support service in your area.

Goldex Casino provides responsible gambling information and account support options, but no gambling operator can remove every risk associated with gambling. You are responsible for making informed decisions, following your limits and seeking independent help when needed. Information on this page is general and should not replace professional financial, legal or health advice.

Before gambling, take a moment to ask yourself whether you can afford to lose the money, whether you can stop when planned and whether gambling fits comfortably within your life. If the answer to any of these questions is no, do not play. Choosing not to gamble is always a valid and responsible decision.