Goldex Casino Terms & Conditions

These Terms & Conditions apply to your use of the Goldex Casino website, games, account services and related features. They form a binding agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should also read any additional terms shown for a particular game, payment method, promotion, tournament or other service. Where additional terms apply, they form part of these Terms & Conditions. If there is an inconsistency, the specific terms for that service will generally apply to that service to the extent permitted by applicable law.

Goldex Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The current version will be made available on the website, with the date of the latest revision shown where appropriate. Your continued use of the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to gamble in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable Australian laws and regulations. Goldex Casino does not invite or permit use where gambling services are prohibited.

Eligibility

• You must meet the minimum legal gambling age that applies to you. You must never use the website if you are underage.
• You must provide accurate, current and complete information when registering or when requested during account checks.
• You must use the website only for your own personal entertainment and not on behalf of another person, business or organisation.
• You must not use the website if you are subject to a gambling exclusion, restriction or other condition that prevents you from gambling.
• You must not access the website from a location where its services are unavailable or unlawful.

You may generally hold only one account unless Goldex Casino expressly allows otherwise. Accounts are personal and must not be sold, transferred, rented or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must tell Goldex Casino promptly if you believe that your account has been accessed without permission, that your password has been compromised or that information connected with your account is incorrect. You should take reasonable steps to protect your devices, passwords and payment details.

Goldex Casino may carry out identity, age, address, payment method and source-of-funds checks where required by law, risk controls or responsible gambling procedures. You may be asked to provide suitable documents. Until checks are completed, access to some services, deposits, withdrawals or account functions may be restricted.

You must not use the website for unlawful, fraudulent or abusive activity. You must not interfere with the security or operation of the website, introduce malicious code, attempt to gain unauthorised access, use automated tools to interact with the services, or exploit an error, weakness or technical fault.

• You must not create accounts using false, misleading or stolen information.
• You must not collude with other players, manipulate games or use prohibited strategies designed to obtain an improper advantage.
• You must not use funds obtained through illegal activity or use a payment method without the authority of its holder.
• You must not publish or transmit material that is unlawful, threatening, abusive, defamatory or harmful to other users.
• You must not bypass account, location, age, security or self-exclusion controls.

If Goldex Casino reasonably suspects a breach of these terms, fraud, money laundering, underage gambling, identity misuse or other improper activity, it may suspend or close an account, cancel affected transactions, restrict access, withhold funds where legally permitted, and report matters to relevant authorities. Any action will be taken subject to applicable law and any required procedural safeguards.

You may only deposit using a payment method that is registered in your name or that you are authorised to use. Payment options, minimums, maximums, fees and processing requirements may vary and will be shown during the relevant transaction. You should review the information presented before confirming a deposit or withdrawal.

You are responsible for ensuring that deposits are made deliberately and for monitoring your account balance. Goldex Casino is not responsible for losses caused by your failure to secure your account or by using a payment method without proper authority. You should not deposit more than you can afford to lose.

Game outcomes are determined by the applicable game system and its rules. Where a game uses random outcomes, results are not guaranteed and past results do not predict future results. You must review the rules, paytable and any displayed conditions before playing. A completed game may not be reversed simply because you later change your mind.

Withdrawal requests may be subject to account verification, payment checks, fraud prevention procedures and any applicable game or promotional conditions. Funds may be returned through an approved method and in a manner permitted by law. Processing can depend on the selected payment method, information supplied by you and completion of required checks.

If a technical or administrative error results in an incorrect balance, game result or payment, Goldex Casino may correct the error. If funds are credited to your account in error, you must not use them and may be required to return them. Where a game or transaction is materially affected by a system fault, the operator may void or adjust it in accordance with applicable law and the relevant rules.

Promotions and bonuses

Promotions, bonuses, rewards and other offers are subject to their own terms. These may include eligibility requirements, expiry conditions, wagering or playthrough requirements, game restrictions, deposit conditions and limits. You should read the full promotional terms before accepting an offer. If a promotion is unavailable to you or is not lawful in your location, you must not claim or use it.

Goldex Casino may withdraw, amend or refuse a promotion where permitted by law, including where an offer has been used fraudulently, unintentionally or contrary to its terms. Promotional benefits may be removed if an account is closed, suspended or found to have breached the applicable conditions.

Personal information is handled in accordance with the Goldex Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, manage risk and support responsible gambling. By using the website, you acknowledge that relevant information may be shared with service providers or authorities where permitted or required by law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never gamble with money needed for everyday expenses. Take regular breaks and avoid gambling when upset, under the influence of alcohol or affected by another substance.

• Use any available deposit, spending, session or loss controls that suit your circumstances.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Do not chase losses or borrow money to gamble.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you have requested self-exclusion or account closure, do not attempt to create another account to continue gambling.

Information about available responsible gambling tools and support services is provided on the website. Account closure or self-exclusion requests may be subject to verification and may not be reversible for the selected period. You remain responsible for any activity completed before a restriction takes effect.

Availability and liability

The website may be unavailable from time to time because of maintenance, upgrades, telecommunications issues or events outside reasonable control. Goldex Casino does not guarantee that the website or every game will always be available, uninterrupted or free from errors. You should keep your software and devices secure and use a reliable internet connection.

To the extent permitted by law, Goldex Casino is not responsible for loss caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details, or events outside reasonable control. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under Australian law.

If you have a concern about an account, transaction or game, you should raise it through the support options made available on the website and provide enough information for the matter to be reviewed. You should keep relevant transaction details and correspondence. Complaints will be considered in accordance with applicable procedures and law.

These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. The latest version of these Terms & Conditions applies from the date it is published on the website.