Contact Goldex Casino

If you need help with Goldex Casino, email support@goldexcasinos-aus.com. Our support team can assist with general account questions, payment enquiries, technical issues and responsible gambling requests. Providing clear information in your first message helps the team understand your request and respond more efficiently.

Goldex Casino operates under a licence issued by the Curaçao Gaming Authority, reference OGL/2023/176/0095, which covers player protection and fair gaming standards.

How to get in touch

To contact Goldex Casino, send your enquiry to support@goldexcasinos-aus.com. Please use the email address connected to your account where possible. This helps support identify your account and handle your request securely. Replies are usually provided within 24 hours, although response times can vary depending on the subject and the information required.

For faster assistance, include the following details in your message:

Your account email address or username
A short, clear description of the issue or question
Relevant dates, transaction details or error messages, where applicable
Screenshots if they help explain the problem, provided they do not show unnecessary sensitive information

What support can help with

You can contact support about matters including:

Account access, profile details and verification questions
Deposits, withdrawals and other payment enquiries
Bonus terms, eligibility and general promotion questions
Website, account or other technical problems
Responsible gambling requests, including help with available account controls or restrictions

Please do not send passwords or full payment card details by email. If your request involves account security, provide only the information needed for support to locate and review the issue.